Frequently Asked Questions
Drop off/ Pick up Times:
All drop off / pick up times are approximate.
Drop off time: 8am-12pm
Pick up time: 4pm-8pm(an extra £10 per hour up until 10pm)
All delivery and collection times can be altered to suit the customer.
If you would like a more accurate delivery / pickup time please call: 07756 140 007.
Q: How much notice to I need to give to book a castle?
A: As much notice as possible. During busy times we get booked up in advance so let us know as soon as you have a date in mind and we will do our best to accommodate you.
Q: Do you charge for cancellation?
We do take a £10 booking fee to be paid within 48 hours of your booking to secure the date. For cancellation we do ask if you could give us altleast 48 hours notice or full hire price is required.
Q: How do you inflate the bouncy castle when you have delivered it? Will I be able to put it down?
A: Our bouncy castles are inflated using electric fan blowers. They are simply plugged in to a suitable socket in your house or out building; we supply a 25m extension cable and power breakers with all castles. To deflate the castle, simply unplug the fan and it will slowly collapse (make sure nobody is using the castle at the time!). We do prefer that you leave the castle inflated.
Q: What happens if it’s raining or particularly bad weather on the day of the hire?
A: If the weather is bad/raining then we will call you to say whether we will be able to deliver or not. If you decide not to go ahead with the booking due to bad weather please let us know first thing in the morning of the hire. We will be able to transfer the £10 booking fee to another date if cancelled. However once the equipment has been delivered and it rains later on during the hire there will be no refund, full hire price is required.
Q: How much space do I need for a bouncy castle?
A: Each castle has different required space needed. Please read the description of the equipment you are hiring to see what the operating space requirements are.
Q: What kind of access do you need when you deliver the castle?
A: The castles are wheeled in to position using a sack trolley, so we will need a cleared path to get the castle in to your garden or venue. If you have a lot of steps or a tight entrance way, please let us know so that we can assess the access.
Q: Can the bouncy castles go indoors?
A: Yes the bouncy castles can go indoors but you must check the height of the ceiling before booking. The ceiling must be higher than the height of the castle booked. Heights of all our castles are on each item description.
Q: Are you fully insured, if a child gets injured who's to blame?
A: We carry £5 million pounds worth of public liability cover, however as per our terms and conditions cannot be held liable for any injuries caused whilst the castle is in your care. Our Public Liability covers US against set up faults or faulty equipment etc.
Q: When the castle is delivered, do I have to set it up myself or do you do it?
A: The delivery person will set up the castle, give you a demonstration on how to use it safely and then leave it in your control. We will then return at the end of the hire to dismantle and collect the castle.
Q: How many children/adults are allowed on the castle?
A: Each castle has different limits. Please note children's castles should never be used by heavier adults, remember the hirer is responsible for any damage.
Q: Is it ok to put a bouncy castle on my lawn, will it cause much damage?
A: We actually prefer to put the bouncy castle on a lawn area. For safety reasons we must hammer in 6 securing pegs to hold the castle down during use. The castle will have a ground sheet placed under it so the grass will not come to any harm. The holes left over from the securing pegs will disappear after a few days.
Q: Can you put a bouncy castle on a concrete floor?
A: No. For safety reasons we do not allow our castles to be placed on hard standing floor outdoors. i.e.: concrete, decking, tarmac. If we can't peg the castles in the ground we won't be able to place it there.
Q: Am I allowed to hire this castle from you and then charge people to use the castle?
A: Yes you are, but there will need to be a responsible adult (18+) supervising at all times. As the hirer you are responsible for any damage or injury that may be caused.
Q: How many children can fit in a bouncy castle?
A: This really depends on the size of the children and the castle. Most of our castles go by a height limit rather than age. Please see the items description for the height limits.
Q: Are your units safe? Will you teach me how to have a safe day of fun?
A: Yes, they are designed from the ground up with safety in mind. In addition, we review all safety rules with you prior to use. While no one can guarantee safety, we do everything we can to promote safe use of our products to ensure your day is filled with fun, not hospital visits.
Q: How much does it cost?
A: Prices start from £60 for a childrens castle. All prices are on our website.
Q. What if it rains?
A: All our Castles come with shower covers and all our extension leads are fully showerproof so showers won't stop play! In the event of torrential rain we may have to cancel the booking if the Castle is outside.
Q: What are the appropriate ages for bouncing?
A: We cater from toddlers to adults.
Q: My garden slopes - will that be OK?
A: No. The surface has to be level.
Q: Does it need electricity? How much does it use?
A: Yes. We will bring a 25m extension cord with us, so you'll need an outlet near the set up area. The blower runs continuously and uses approximately £0.18 of electricity per hour. Your blow dryer uses more than that! NOTE: All blowers and wiring are safety checked before delivery.
Q: What time do you deliver and pickup the bouncy castle?
A: Rental periods vary. You decide on the specific time you want the bouncy castle set up by and we'll have the equipment set up before that start time. It only takes approximately 20mins for a childrens castle to be set up and ready to go. If you have special requirements for an exact setup or pick up time, (for example, your event is in a location that you have rented for a specific amount of time) please let us know.
Q: What are your hours of operation?
A: Our office is open 7 days a week. 8am-9pm.
Q: My party is tomorrow. Can I still get a rental?
A: Maybe! Give us a call and we will try to work it in.
Q: Can I keep the bouncy castle over night?
A: No i'm afraid we do not do overnight hires.
Q: Is it cheaper if we pick up the bouncy castle ourselves?
A: No. In fact, Tilley's Castles does not allow for this. All of our drivers are trained as professional installers and are certified by us to be the exclusive installer of our equipment. Our insurance requires that our installers do an onsite inspection as well. Where the safety of your children is concerned, we do not take any chances.
Have any other questions that we have not covered?
please contact us on 0207 101 4007 / 07756 140 007 or email us at firstname.lastname@example.org and we will be happy to help.